Refund Policy

The Digital Hub offers a 7-day refund window from the date of delivery / in-store purchase when a defect is verified in the device we supplied. The refund is provided only after our service team has inspected the device and confirmed the fault as eligible under this policy.

• The device has a manufacturing defect or a pre-existing fault not disclosed at the time of sale.
• The defect is reported in writing (WhatsApp / email) within 7 days of delivery.
• A replacement with the same model is not available, OR you do not wish to exchange.
• The device is returned in the original condition with all accessories and the original invoice.

• The defect is caused by physical or liquid damage post-delivery.
• The device shows signs of unauthorised opening or repair.
• The request is raised after the 7-day window.
• The product condition was clearly disclosed (e.g. "battery health 78%") and the buyer accepted it before purchase.
• Accessories that have been opened / used.

1. Raise the refund request within 7 days at +91-8980-700-700 or customercare@thedigihub.in.
2. Share invoice number, IMEI/serial, and proof of the defect.
3. We arrange pickup or invite you to the nearest store for inspection.
4. Inspection is completed within 5 working days.
5. Once approved, the refund is initiated to the original payment method within 7-10 working days:
   • UPI / Card / Net-banking: 5-7 working days (subject to bank processing).
   • EMI / Credit card EMI: bank refunds the entire principal; ongoing EMI is reversed by your card issuer in the next 1-2 billing cycles.
   • Cash payments at store: instant store credit or NEFT transfer.

Note: PayU Money / payment-gateway processing fees, if any deducted by the gateway, are non-refundable as they are not retained by The Digital Hub.

This refund policy operates in accordance with the Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020. Any disputes will be subject to the exclusive jurisdiction of the courts at Gandhinagar, Gujarat.